FAQ

Print Quality

Prints are made on Somerset Velvet Fine Art Paper (Weight: 255 gsm, 19 mil), or Hot Press Smooth Matte Fine Art Paper (Weight: 330 gsm, 17 mil). Prints are carefully profiled for fantastically accurate, consistent quality using archival pigment inks. These 100% cotton rag, acid-free papers offer a velvet surface for accurate, detailed prints.

What does "archival quality" mean for pigment ink prints?

Archival quality refers to prints that are designed to resist fading and deterioration over time. My pigment ink prints use museum-grade pigment-based inks and acid-free papers that are rated to last 100+ years when properly displayed and cared for, maintaining their vibrant colors and detail for generations.

How long will my print last?

When displayed under normal indoor conditions (away from direct sunlight and extreme humidity), my pigment ink prints are rated to last over 100 years without significant fading. This longevity is comparable to traditional fine art prints and far exceeds standard dye-based inkjet prints, which may fade in as little as 10-20 years.

What makes pigment inks superior to dye-based inks?

Pigment inks contain microscopic solid particles that sit on top of the paper fibers, making them highly resistant to UV light, moisture, and environmental pollutants. Dye-based inks, in contrast, are absorbed into the paper and break down more quickly when exposed to light and air. This makes pigment inks the gold standard for fine art reproduction and archival printing.

What type of paper do you use?

I print on premium acid-free, lignin-free fine art papers specifically designed for archival longevity. These papers are pH-neutral and won't yellow or become brittle over time, ensuring your print remains in pristine condition for decades.

How should I care for my archival print?

To maximize the lifespan of your print: Display it away from direct sunlight or use UV-protective glass when framing. Avoid hanging in areas with high humidity (like bathrooms). Handle prints with clean, dry hands or cotton gloves. Store unframed prints flat in acid-free sleeves or folders. Consider professional framing with archival materials (acid-free mats and backing).

Can I frame my print with regular materials?

For best archival results, I recommend using acid-free mats, backing boards, and UV-protective glass or acrylic. Regular cardboard mats and backing can contain acids that migrate to your print over time, causing discoloration. Professional framers can provide archival-quality materials to protect your investment.

Are your prints suitable for collectors and galleries?

Absolutely. My pigment ink prints meet museum and gallery standards for archival quality. They're printed using the same materials and processes used by fine art photographers and printmakers worldwide, making them suitable for serious collectors, exhibitions, and long-term display.

Do you offer certificates of authenticity?

Yes, each artwork is accompanied by documentation detailing the materials used, printing process, and archival specifications.

Open Editions

An open edition print is an original print of the highest quality made with pigment based inks. Art should be accessible and available to anyone who may benefit from owning it. By offering open edition prints costs are kept low, allowing more people the opportunity to own and live with artworks they love.

Do I frame these prints myself?

Yes, we offer unframed prints so you can customize the look and feel of your final piece.

When will my order arrive?

Each one of our fine art prints takes approximately 7-10 business days to print and ship. Once shipped, you’ll receive a tracking number from us so you can keep an eye on things. Most orders take 3-5 days in transit.

Artcards take approximately 5-7 days to ship.

Returns and Exchanges on Prints

By purchasing a fine art print, you are making a conscious decision to buy not just a print, but a fine art print that will be individually printed just for you and quality-checked. Please take the time to carefully make your decision since prints cannot be returned or exchanged because they are made to order and the printing costs cannot be recovered. If the print does not match the expected product shown on my website due to an error on my end, I will offer to reship or refund the order. Photos will need to be submitted showing any defects (blurry, trimmed wrong, etc.)

Cancellations or Changes

If you decide to cancel or change your order after it is placed, please contact me to request a cancellation within 1 hour of placing your order. If your order has not been processed and fulfilled, your order will be canceled and refunded to your original method of payment. If your order has already begun fulfillment, it cannot be changed or canceled. Once you email me to request a cancellation or change, I will let you know the status of your order and if it can be modified. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.


To start a return, you can contact us at jamie@gannonstudio.com. Please note that returns will need to be sent to the following address: 1206 N Wolcott Ave, Chicago, IL 60622

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact me for any return question at jamie@gannonstudio.com.

Shipping

All art prints are wrapped in tissue paper and shipped in thick cardboard tubes.

Shipping tube

Damaged Prints

If your print arrives damaged or defective in any way, a claim must be submitted to me via my contact form within 1 week after the print has been delivered. I will respond and ask for photos of the damage to the print since my printer requires it to issue a replacement. There is no need to return your damaged print. In the event that your print arrives damaged, either a full refund or a replacement print will be issued at no charge to you.

Lost in Transit

If your print hasn't arrived within 2 weeks from the date your order shipped, please let us know via the contact form and we will look into it. Prints that are not delivered within 30 calendar days are considered lost in transit and once you let us know, we will issue either a full refund or a replacement print at no charge to you.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Returns and Refunds

We will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact me at jamie@gannonstudio.com.