FAQ

Print Quality

Prints are made on Hahnemühle Photo Rag (308gsm). Prints are carefully profiled for fantastically accurate and consistent quality using archival pigment ink printing techniques.

Hahnemühle Photo Rag (308gsm) is a premium fine art paper with a velvety surface perfect for the highest quality fine art prints.

Open Editions

An open edition print is an original print of the highest quality made with pigment based inks. Art should be accessible and available to anyone who may benefit from owning it. By offering open edition prints costs are kept low, allowing more people the opportunity to own and live with artworks they love.

Do I frame these prints myself?

Yes, we offer unframed prints so you can customize the look and feel of your final piece.

When will my order arrive?

Each one of our fine art prints takes approximately 7-10 business days to print and ship. Once shipped, you’ll receive a tracking number from us so you can keep an eye on things. Most orders take 3-5 days in transit.

Artcards take approximately 5-7 days to ship.

Returns and Exchanges on Prints

By purchasing a fine art print you are committing to a conscious decision to purchase not just a print, but a fine art print that will be individually printed just for you and quality checked. Please take the time to carefully make your decision since prints cannot be returned or exchanged because they are made to order and the printing costs cannot be recovered. If the print does not match the expected product shown on my website due to an error on my end, I will offer to reship or refund the order. Photos will need to be submitted showing any defects (blurry, trimmed wrong, etc.)

Cancellations or Changes

If you decide to cancel or change your order after it is placed, please contact me to request a cancellation within 1 hour of placing your order. If your order has not been processed and fulfilled, your order will be canceled and refunded to your original method of payment. If your order has already begun fulfillment, it cannot be changed or canceled. Once you email me to request a cancellation or change, I will let you know the status of your order and if it can be modified. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.


To start a return, you can contact us at jcgannon@mac.com. Please note that returns will need to be sent to the following address: 1206 N Wolcott Ave, Chicago, IL 60622

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact me for any return question at jcgannon@mac.com.

Shipping

All art prints are wrapped in tissue paper and shipped in thick cardboard tubes.

Shipping tube

Damaged Prints

If your print arrives damaged or defective in any way, a claim must be submitted to me via my contact form within 1 week after the print has been delivered. I will respond and ask for photos of the damage to the print since my printer requires it to issue a replacement. There is no need to return your damaged print. In the event that your print arrives damaged, either a full refund or a replacement print will be issued at no charge to you.

Lost in Transit

If your print hasn't arrived within 2 weeks from the date your order shipped, please let us know via the contact form and we will look into it. Prints that are not delivered within 30 calendar days are considered lost in transit and once you let us know, we will issue either a full refund or a replacement print at no charge to you.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Returns and Refunds

We will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact me at jcgannon@mac.com.